The short version. You hire us for a flat monthly fee. The first term is 90 days, then month to month with 30 days' notice. You own your data and your callers' data. You approve every script. The assistant always says it is an AI. We commit to specific service levels and credit the month if we miss them. We never promise rankings, bookings or revenue. Either of us can take a dispute to small claims court; otherwise we arbitrate individually in Wyoming. The full terms below control.
These Terms of Service ("Terms") are a contract between PowerFrame LLC, a Wyoming limited liability company ("PowerFrame," "we," "us"), and the business that signs an order form or otherwise uses our services ("you," "Client"). Our services are for businesses, not consumers. The person accepting these Terms confirms they are at least 18 and have authority to bind the Client.
A signed order form (an "Order") names the services, fees, start date and any special terms. The Order, these Terms, our Acceptable Use Policy, Messaging Terms and Privacy Policy together are the whole agreement. If an Order conflicts with these Terms, the Order wins for that Client only. Visitors to powerframe.ai who have not signed an Order are bound by Sections 13 through 26 as they apply to use of the website.
Front Office. An AI assistant that answers calls and text messages for your business 24 hours a day, identifies itself as an AI in its first sentence, screens the caller using questions you approve, books work into your calendar or CRM, transfers urgent calls and anyone who asks for a person to your on-call staff, follows up on missed calls and open estimates, requests reviews after completed work, and sends a monthly report.
Visibility. Google Business Profile management, website corrections, local and answer-focused pages, listings alignment, and a monthly report on search rankings and whether AI assistants name your business.
Measurement. A 14-day count of unanswered and after-hours calls, priced as stated on the website or Order and credited to installation if you proceed.
We may improve, add or retire features. We will not remove a capability named in your Order during its term without your written agreement. Features marked "beta" or "preview" are provided as is and may change or end at any time.
Initial term. 90 days from the go-live date stated in your Order.
Renewal. After the initial term the agreement continues month to month. Each monthly period renews automatically unless cancelled.
How to cancel. Email hello@powerframe.ai from an email address on your account with the words "cancel service" and your business name. Cancellation takes effect 30 days after we receive it, or at the end of the initial term, whichever is later. We confirm every cancellation by email within two business days; if you do not receive a confirmation, we did not receive the request, and you should resend it. Cancellation by phone, text, social media or through the assistant itself is not valid, because we cannot verify who sent it.
Prepaid periods. If you prepaid a quarter, cancellation takes effect at the end of the prepaid period and no refund is owed for the remainder except as stated in Section 5.
Renewal reminders. Where state law requires it, we send a reminder before the initial term converts to month-to-month, and we always let you cancel by the same email method you used to sign up.
Fees are the flat amounts stated on your Order. They are never tied to cases signed, jobs won, fees earned or any other outcome. Monthly fees are billed in advance on the same day each month by card or ACH through our payment processor. Installation fees are due at signing and are waived when the first quarter is prepaid.
Fees are non-refundable except as stated in Section 5. If a payment fails we will notify you and retry; service may be paused if a balance is more than 10 days overdue, and amounts more than 30 days overdue accrue interest at 1.5 percent per month or the maximum the law allows, whichever is less. Fees exclude taxes; you are responsible for any sales, use or similar tax other than tax on our income.
We may change monthly fees after the initial term with at least 45 days' written notice; you may cancel before the change takes effect. Fees stated in a prepaid Order do not change during the prepaid period. Billing disputes must be raised within 60 days of the invoice date.
For Front Office clients we commit to the following, measured monthly from our system logs:
If we miss any of these in a month, that month's Front Office fee is credited to your next invoice, or refunded if it was your last month. Credits are your sole remedy for a missed commitment. Commitments do not apply during outages of carriers or third-party platforms outside our control, during scheduled maintenance we announce at least 48 hours ahead, or when caused by changes you made or access you withdrew.
We do not promise any search ranking, any mention by an AI assistant, any number of calls, bookings, clients or revenue, any review score, or any particular business result. No one honestly can. We promise the work in Section 2 and the service levels in Section 5. Any estimate of lost revenue on our website or in a proposal is an illustration based on numbers you provided, not a guarantee.
You approve every script in writing before it goes live and every material change afterward. We provide drafts; you confirm that prices, service areas, hours, disclaimers and intake questions are accurate and lawful for your business. You are responsible for keeping that information current and for telling us promptly when it changes. You will not configure the assistant to give legal, medical, financial or other professional advice, to quote prices you have not approved, or to make promises you cannot keep.
Ownership. As between you and PowerFrame, your business information, your scripts, your contacts, and all call recordings, transcripts, messages and booking details handled for you ("Your Data") belong to you. We claim no ownership in Your Data.
Our license. You grant us a license to use Your Data only to provide, secure, support and improve the services for you, to meet our legal obligations, and as you otherwise direct in writing. We do not use Your Data to train AI models and we require our vendors to agree to the same.
Aggregated data. We may keep and use statistics that do not identify you, your staff or any caller (for example, average answer times across all clients) to operate and improve our services and to publish benchmarks.
Retention and return. While your account is active you can request any recording, transcript or export at any time. After cancellation we keep Your Data for 90 days so you can export it, then delete it from our systems, except consent and opt-out records we must keep under Section 10 and copies in routine backups that expire on their own schedule. You may request earlier deletion in writing.
Our role. For information about your callers and customers we act as your service provider (a "processor" under laws that use that term). We process it only on your instructions as set out in this agreement, assist you with reasonable requests from individuals exercising privacy rights, and will sign a data processing addendum on request.
Calls handled by the assistant are recorded and transcribed. The assistant tells callers this at the start of every call and identifies itself as an AI, in every state, whether or not local law requires it. You authorize that recording and you confirm that your own use of recordings and transcripts complies with the laws that apply to you, including two-party consent laws in states such as California.
You are responsible for any notice to your customers that the law requires about your use of an AI assistant, recording or automated texting, beyond the notices the assistant gives. We provide template language on request. Our AI disclosure describes what the assistant says.
Text messages and outbound calls are governed by the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the FCC's rules on artificial and prerecorded voice, state laws, and carrier policies. Under this agreement:
We may pause any campaign, message type or number without notice if we believe it creates legal or carrier risk, and we will tell you why. Our compliance features and templates help you comply; they are not legal advice, and you remain responsible for your own compliance. See our Messaging Terms.
If you are a law firm, a named supervising attorney at your firm approves all intake questions, disclaimers, website content and advertising claims before use and is responsible for supervision under your state's rules of professional conduct, including the duty to supervise non-lawyer assistance. The assistant collects names for a conflict check before discussing facts, screens for existing representation, does not give legal advice, does not predict outcomes, and does not create an attorney-client relationship. You are responsible for any disclosure or filing your state bar requires regarding intake services or advertising.
The assistant is not an emergency service and does not replace 911. It transfers calls you designate as urgent to the on-call contact you provide and sends an alert if the transfer fails; it cannot dispatch emergency responders. For restoration and home-service clients, any commitment to arrive at a time or to dispatch a crew is your commitment, made under rules you set, not ours. You will keep your on-call contact details current.
You will use the services only for lawful purposes and in line with our Acceptable Use Policy, which is part of these Terms. In short: no impersonation, no voice cloning of real people, no unlawful or deceptive content, no use with emergency lines, no attempts to break, probe or overload the service, and no resale without a written reseller agreement.
The assistant generates its responses with artificial intelligence. Its outputs may occasionally be inaccurate, incomplete or inconsistent, and the same question may produce different wording on different calls. You review transcripts and bookings as part of running your business, and you will not rely on the assistant's output for any decision that has a legal, medical, financial or safety effect without human review. Outputs are not legal, medical, financial or professional advice. We provide the confidence thresholds, handoff rules and human review paths described on our website to reduce these risks; they do not eliminate them.
The services depend on third parties we do not control, including telephone carriers, messaging networks, voice and language-model providers, CRM and scheduling platforms, and cloud hosting. We choose them carefully and bind them to protect Your Data, but we are not responsible for their outages, delayed or undelivered messages, number porting delays, carrier filtering, or changes to their terms. Where you connect your own accounts (for example your CRM, calendar or Google Business Profile), their terms govern those accounts.
You grant us the access listed in your Order (for example phone numbers, call forwarding, CRM or calendar access, and Google Business Profile management) and keep it in place during the term. You are responsible for the people you authorize on your account and for keeping credentials confidential. We protect Your Data with encryption in transit and at rest, access limited to staff who need it, and the measures described on our Security page. No system is perfectly secure; we will notify you without undue delay, and within 72 hours of confirming it, of any security incident affecting Your Data.
PowerFrame owns the services, our software, prompts, workflows, templates, designs, documentation and all improvements to them. You receive a non-exclusive, non-transferable right to use them for your business during the term. Content we create for you under a Visibility Order (pages, listings text, profile content) is yours once paid for, except for our underlying templates and methods. If you give us feedback or suggestions, we may use them without obligation to you.
Each of us will keep the other's non-public business information confidential, use it only for this agreement, and protect it with reasonable care, for the term and three years after. This does not cover information that is public, already known to the recipient, independently developed, or that must be disclosed by law (with notice to the other party where lawful). Your Data is governed by Section 8 and our Privacy Policy rather than by this section.
Each party warrants that it has the authority to enter this agreement and will comply with the laws that apply to it. You warrant that the information and content you give us is accurate, that you hold any licenses your business requires, and that you have the rights and consents needed for us to use Your Data as described here.
Except for the commitments in Section 5 and the warranties in this section, the services are provided "as is" and "as available." We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the services will be uninterrupted, error-free, or produce any particular result.
To the fullest extent the law allows: (a) neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused and under any theory, even if advised of the possibility; and (b) PowerFrame's total liability arising out of or relating to this agreement will not exceed the fees you paid us in the twelve months before the event giving rise to the claim, or $100 if you have paid no fees.
These limits do not apply to a party's indemnification obligations, to your obligation to pay fees, to either party's gross negligence, fraud or willful misconduct, or to liability that cannot be limited by law. Some states do not allow certain limitations, in which case these limits apply to the fullest extent permitted.
By you. You will defend, indemnify and hold harmless PowerFrame and its members, managers, employees and contractors from third-party claims, fines and expenses (including reasonable attorneys' fees) arising from: Your Data or content; scripts, prices or statements you approved; contact lists you provided; your failure to obtain consents or give notices required by law; your violation of these Terms, the Acceptable Use Policy or applicable law, including telemarketing, recording, privacy and professional-conduct rules; or your reliance on the assistant's output without the review this agreement requires.
By us. We will defend, indemnify and hold you harmless from third-party claims that the services, as provided by us and used as permitted, infringe a United States patent, copyright or trademark or misappropriate a trade secret. This does not cover claims arising from Your Data, your scripts, third-party services, or combinations or modifications we did not make. If such a claim arises we may modify the service, obtain a license, or end the affected service and refund prepaid fees for the unused period.
The indemnified party will give prompt notice, allow the indemnifying party to control the defense, and cooperate reasonably. No settlement may admit fault on behalf of the indemnified party without its consent.
We may suspend the services, in whole or part, immediately if we reasonably believe your use is unlawful, breaches the Acceptable Use Policy, risks harm to callers, carriers or other clients, or if your account is more than 10 days overdue. We will tell you and work with you to restore service. Either party may terminate for a material breach that is not cured within 15 days of written notice, and immediately if the other party becomes insolvent. On any termination, Section 8 governs Your Data, unpaid fees for service through the effective date remain due, and Sections 8, 14, 17 through 21, 23, 24 and 25 survive.
Talk first. Before filing any claim, the party with the dispute sends a written description to the other and both agree to try, in good faith, to resolve it within 30 days.
Small claims. Either party may bring an individual claim in small claims court if it qualifies there.
Arbitration. Any other dispute arising out of or relating to this agreement or the services will be resolved by binding arbitration before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will be held in Sheridan, Wyoming, or by video conference if either party prefers, and the arbitrator's award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section. Either party may seek an injunction in court to protect its intellectual property or confidential information.
Individual basis. Claims are brought only on an individual basis and not as a plaintiff or class member in any class, consolidated or representative proceeding, and the arbitrator may not award relief to anyone other than the parties.
Opt-out. You may opt out of this arbitration section by emailing hello@powerframe.ai within 30 days of first accepting these Terms, stating your business name and that you opt out of arbitration. Opting out does not affect any other section.
This agreement is governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, the state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction, and each party consents to it. Nothing here deprives you of protections of the law of your own state that cannot be waived by contract.
PowerFrame LLC, 30 North Gould Street, Suite R, Sheridan, Wyoming 82801. hello@powerframe.ai.
Back to powerframe.ai · Legal · Privacy policy · Acceptable use · Messaging terms · AI disclosure · Cookies · Security · Accessibility
Questions: hello@powerframe.ai · PowerFrame LLC, 30 North Gould Street, Suite R, Sheridan, Wyoming 82801