Our TCPA commitment
The Telephone Consumer Protection Act (TCPA) regulates commercial phone calls, SMS messages, and voice messages. Violations can carry statutory damages of $500–$1,500 per violation. PowerFrame is built from the ground up to keep you and your customers compliant.
The simple version: PowerFrame only contacts people who have consented, during legal hours, with clear opt-out language, and respects every do-not-contact request immediately.
How we collect consent
PowerFrame outbound communications require explicit consent before contact. We maintain consent records through:
- Express written consent captured at form submission, with TCPA-compliant disclosure language (we provide the copy)
- Established business relationship (EBR) for past customers within 18 months of last transaction
- Inbound consent when a prospect calls you first
Consent records are retained for the life of your account plus 7 years post-termination.
Time restrictions
Outbound calls and SMS are restricted to TCPA-compliant hours:
- 8:00 AM to 9:00 PM local time (determined by recipient's area code and zip)
- No outbound contact on federal holidays
- State-specific restrictions honored (e.g., Florida 8 AM–8 PM, Washington 8 AM–8 PM)
DNC (Do Not Call) list management
PowerFrame scrubs all outbound contacts against:
- National Do Not Call Registry (refreshed every 31 days or less)
- State DNC lists where required
- Your internal DNC list (automatic when a customer opts out)
- Reassigned Numbers Database (RND) to prevent contacting wrong numbers
Opt-out handling
Every outbound SMS, iMessage, and voice call includes clear opt-out language:
- SMS: "Reply STOP to opt out" included in every message where legally required
- Voice: Agent honors verbal opt-out requests immediately and permanently
- Email: Unsubscribe link in every marketing email
Opt-out requests are honored within 10 business days (usually immediately). Once opted out, the contact receives no further communications from any PowerFrame channel until they explicitly re-subscribe.
Autodialer rules
PowerFrame voice AI does not use random or sequentially generated phone numbers. All outbound calls are to specific, consented, qualified contacts. This avoids TCPA autodialer restrictions entirely.
Content compliance
Outbound messages include:
- Clear identification of the sender (your business name)
- Purpose of the communication
- Opt-out instructions
- Do not contain deceptive content or misrepresent the sender
Your responsibilities
PowerFrame provides the infrastructure, but you are the sender of record. You must:
- Use TCPA-compliant consent language on your lead-capture forms (we provide template copy)
- Maintain accurate records of where each contact originated
- Not upload cold lists without documented consent
- Review and approve agent scripts for compliance during onboarding
- Promptly report any TCPA complaint or demand letter to legal@powerframe.ai
What happens if a TCPA complaint arises
If a customer files a TCPA complaint:
- Notify us immediately at legal@powerframe.ai
- We will provide the complete consent and communication audit trail for that contact within 48 hours
- We suspend all future contact to that number pending resolution
- If the complaint is valid, we help document compliance with the cure provisions
State-specific add-ons
Some states have additional rules. PowerFrame honors:
- Florida Telephone Solicitation Act (FTSA): Additional consent and calling-window rules
- Washington CEMA: Restrictions on commercial voice messages
- Oklahoma Telephone Solicitation Act: Additional disclosure rules
- California, Connecticut, others: State-specific opt-out and disclosure
Contact
TCPA questions or complaints:
Email: legal@powerframe.ai
Phone: (888) AI-POWER
Postal: Path Partner Holdings LLC, Wyoming, United States