The short version. Use the assistant for a real, licensed business. Contact only people who contacted you or agreed to hear from you. Never pretend the assistant is a person. Never use it for emergencies, deception or anything carriers forbid. We can pause any number or campaign that creates risk, and we will tell you why.
This policy sets the rules for using PowerFrame's services and website. It is part of our Terms of Service. It applies to clients, their staff, and anyone else who uses the services. Breaking it may lead to suspension or termination under the Terms.
PowerFrame is for licensed, lawfully operating service businesses in the United States: law firms, restoration companies, home-service trades, and similar businesses we accept by Order. We do not currently accept clients whose use would involve protected health information under HIPAA; healthcare clients are planned for a later phase with a business associate agreement. We do not accept businesses in adult content, gambling, cannabis, firearms sales, debt collection, high-risk lending, cryptocurrency promotion, multi-level marketing, or any activity carriers classify as prohibited for A2P messaging.
Outbound calls and messages go only to people who contacted your business first, booked with it, or gave it prior express written consent. You will not:
Every opt-out is honored immediately, in any words and on any channel, and we keep the record. You will not ask us to contact someone who opted out, will not re-add opted-out numbers through another list, and will keep your own records of consent for any contacts you give us. Numbers on the National Do Not Call Registry are not contacted for marketing without an established business relationship or written consent.
The assistant speaks as a named AI assistant for your business. You will not configure it to claim to be a specific real person, to clone or imitate the voice of any real person, to represent a business or agency it does not work for, to use a misleading caller ID, or to hide the fact that it is an AI.
The assistant identifies itself as an AI in its first sentence and confirms it whenever asked. You may not remove or weaken that disclosure. Where your state or profession requires additional notice about AI, recording or automated messaging, you are responsible for giving it.
You will not use the services to:
The assistant must not be presented as an emergency line or used on a number that the public is told to call for emergencies. It is not a replacement for 911 and cannot dispatch emergency responders. Urgent-call routing is a convenience that depends on the on-call contacts you keep current.
You will not probe, scan, overload, reverse-engineer or attempt to extract the prompts or models behind the service; attempt to make the assistant ignore its instructions; introduce malware; share account access with people outside your business; or resell or white-label the service without a written reseller agreement.
We review transcripts, delivery reports and carrier feedback to keep the service compliant. We may pause a number, message type, campaign or account immediately if we believe it creates legal, carrier or safety risk, and we will tell you what we found and what is needed to restore it. Repeated or serious violations end the agreement under the Terms, and we cooperate with carriers and authorities when the law requires it.
If you received a call or message through PowerFrame that you believe violated this policy, or if something the assistant said was wrong or made you uncomfortable, email hello@powerframe.ai with the phone number involved and the date and time. A person reads every report within one business day.
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Questions: hello@powerframe.ai · PowerFrame LLC, 30 North Gould Street, Suite R, Sheridan, Wyoming 82801